Order policy
Returns & Cancellations.
Because DW provides project-based services, rentals, and made-to-order artwork, cancellation or return options depend on the type of order and the stage it has reached.
Last updated August 2026
Before work begins
If you need to change or cancel a request, contact DW as soon as possible. A request that has not yet moved into purchasing, production, creative work, delivery preparation, or a booked service date may be easier to change.
Staging, rental and furnishing projects
Project-specific cancellation, rescheduling, rental, deposit, and service terms are confirmed in the applicable quote, proposal, rental agreement, or invoice. Those project documents take priority where they include more specific terms.
Art Studio orders
Standard Collection, image-to-canvas, and custom artwork may be prepared specifically for the customer. Once production or approved custom work has begun, changes or cancellations may be limited. DW will confirm the applicable order stage and options when you contact us.
Damage or order errors
If an item is damaged in transit or the finished order does not match the confirmed order details, contact DW promptly with your order reference and photographs. We will review the issue and the appropriate resolution.
Your legal rights
Nothing on this page is intended to limit rights or remedies that apply under consumer protection or other applicable law.
Request a change
Email info@dwhomedecor.com with your order or project reference and the change you are requesting.